High levels of quality are essential to achieve financial goals. Quality is a source of competitive advantage and should remain a hallmark of Company products and services. High quality is not an added value; it is an essential basic requirement.
Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow. The work processes should be as efficient and always improving. Employees constitute the greatest source for improving quality.